We understand that circumstances may change, and you may need to cancel your registration for our enrollment training courses. To ensure a fair and consistent policy, we have established the following cancellation and refund guidelines:
If you decide to cancel your registration six (6) or more working days before the scheduled training, you are eligible for a full refund of your payment.
If you cancel your registration with less than five (5) working days before the training, we regret that we cannot offer a refund. However, we will provide you with a credit that can be used toward any future course organized by our company.
In the event that you cannot attend the training, you have the option to transfer your registration to a colleague or friend. Please notify us in advance with the details of the individual who will attend in your place.
Failure to attend the training without prior notice will not entitle you to a refund. But we will offer a credit for future courses.
To cancel your registration or request a transfer, please contact our customer support team by sending message to Louisa@electricityforum.com at least five (5) working days before the training. We recommend that you retain confirmation of your cancellation request for your records.
In the unlikely event that we need to reschedule or cancel a course, we will provide you with alternative options, including a full refund of your payment. We will make every effort to notify you in advance of any such changes.Please note that the terms and conditions of this cancellation policy are subject to change at the discretion of our company, and any updates will be posted on our website and communicated to registered participants as applicable. We appreciate your understanding and cooperation regarding our cancellation and refund policy. If you have any questions or require further clarification, please do not hesitate to contact us. Thank you for choosing our enrollment training courses, and we look forward to serving your educational needs.