Systems Operator

Permanent, full-time position – London, ON

Are you a certified Municipal Electrical Operator, or an Apprentice with at least 4,000 hours completed towards MEARIE certification, or a comparably qualified professional? Can you work various shifts in a 24/7/365 operations environment? If so, consider joining London Hydro.

As a Systems Operator, working under the direction of the System Operating Centre Supervisor or designate, you will operate the distribution system to ensure the safe, reliable and cost-effective delivery of electricity to London homes and businesses that count on us to meet their power needs.


As part of your responsibilities as a Systems Operator, you will:

·         Apply the Utility Work Protection (UWPC) code according to SOC procedures.

·         Coordinate the interruption and restoration of service.

·         Operate and monitor the distribution system, using SCADA, OMS and other tools such as Distribution Management Systems (DMS), and effectively leveraging these systems to optimize the state of the distribution network.

·         Assist with the arrangement and coordination of switching and Supporting Guarantees for Hydro One and customer outages.

·         Answer customer calls.

·         Maintain accurate operating maps, GIS/OMS records, event logs, job files and UWPC records.

·         Check completed work packages for adherence to corporate practices.

·         Perform the necessary tasks to ensure accuracy of information pertaining to outage and trouble events in the OMS system.

·         Contribute to daily, weekly and monthly reporting to monitor key performance indicators.

·         Analyze loss-of-supply contingencies, review historical event records, and review planned and current system configurations to optimize or improve system availability, and prepare summary reports.

·         Audit Utility Work Protection forms.

·         Provide nomenclature for new equipment.

·         Research and complete SOC Reports for customer claims.

·         Provide SOC services for external utilities (Electricity, etc.).

·         Coordinate the response to requests for assistance from emergency services.

·         Complete administrative tasks using SAP, Microsoft Office, Google Docs, etc.

·         Mentor and train apprentices.

·         Work various shifts to provide 24/7/365 service, completing all duties as assigned on all shifts.

·         Adhere to all Occupational Health and Safety Act rules and regulations, the IHSA's Electrical Utility Safety Rules, London Hydro safe work practices and procedures, and all components of London Hydro's health and safety program.


A graduate from an Electrical Engineering Technician program, you also bring the following credentials and skills to the position of Systems Operator:

·         Class G Driver’s Licence.

·         MEA Journeyperson Municipal Electrical Operator Certificate. NOTE: Preference will be given to candidates who are at a minimum an Apprentice Municipal Electrical Operator with at least 4,000 hours completed towards MEARIE certification, but candidates who do not meet this requirement MAY be considered.

·         Ability to multi-task and demonstrate analytical thinking, problem-solving and organizational skills.

·         Effective verbal and written communication skills.

Wage rate: $33.57 to $47.95 per hour

Along with a competitive salary, this permanent, full-time position offers an attractive benefits package, including a pension plan, 16 days’ vacation per year (with a credit for utility experience), and professional development opportunities, all in a positive working environment conducive to individual and team success.

NOTE: Please note that applicants who receive any conditional offer of employment from London Hydro will be required to provide proof that they are fully vaccinated with a COVID-19 vaccine approved by Health Canada as a condition of employment and to maintain their status as fully vaccinated as a condition of continued employment. London Hydro will consider individual requests for accommodation by applicants who cannot be fully vaccinated due to grounds protected under the Human Rights Code.

About London Hydro

For over a century, London Hydro has been providing safe, affordable and reliable electricity to a diverse customer base. We are one of the area’s larger employers, with a highly skilled and motivated team of people across many different occupations. Through this dedicated team and an extensive network of overhead and underground power lines, we power over 160,000 homes and businesses, and continue to improve the way people live and work. 

Living in London offers many lifestyle benefits. Develop your career at London Hydro. 

Watch the short video below for more details! 

For more information, and to apply:

To find out more about London Hydro, as well as this and other opportunities to join our team, please visit our website at If you are both qualified and safety-focused, we invite you to submit your cover letter and resume as a single document, saving the file as your last name and first name with no spaces (i.e., LastnameFirstname), by Friday, April 15, 2022, to: Human Resources Department, London Hydro Inc., P.O. Box 2700, London, ON N6A 4H6. Fax: 519-661-5164. E-mail (quote Systems Operator in the subject line and ensure that you attach your resume): jobs@londonhydro.comThe successful candidate will be required to complete a Criminal Record Check prior to the commencement of employment. An education check will also be conducted.

London Hydro is an equal opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

While we appreciate all applications received, only those invited for an interview will be acknowledged. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.

In accordance with Canadian immigration requirements, this advertisement is directed to Canadian citizens and permanent residents of Canada.


Ontario Energy Board at Electricity Forum

Ontario Energy Board

2300 Yonge Street
Toronto, Ontario, Canada, M4P 1E4
(416) 489-2300

We are the Ontario Energy Board (OEB) - Ontario's independent energy regulator. We work to ensure a sustainable, reliable energy sector that helps consumers get value from their natural gas and electricity services – for today and tomorrow.

Job Information

Date Posted


Job Type

Full Time

Career Level



Electrical Engineer - Operations



London, Ontario,