According to the reports, customers are receiving phone calls from people claiming to be from the Â‘termination departmentÂ’ of their local electric utility. The calls are being made from a 1-800 phone number and victims are being threatened with having their electrical service disconnected if they do not immediately provide payment in the form of a pre-paid debit card or wire transfer.
PowerStream never asks for a pre-paid credit card payment or wire transfer in overdue account situations nor does its Customer Service department call from an outbound 1-800 number. The companyÂ’s standard procedure is to provide multiple notices prior to disconnection including an automated reminder call as well PowerStream always hand delivers a Final Notice to the service address prior to any disconnection occurring.
In the event customers receive a suspicious call:
- Do not provide any personal information including PowerStream or credit card account numbers
- Collect any information possible about the caller
- Contact PowerStreamÂ’s Customer Service department at 1-877-963-6900 during regular business hours, Monday-Friday 8 a.m. Â– 4:30 p.m. to report the incident