"If FPL customers receive an FPL email bill that looks different from their normal bill or seems suspicious in any way, do not click any links, delete it immediately," said Marlene Santos, vice president of customer service for FPL. "Our commitment is first and foremost to our customers - we don't want a single person to fall victim to these scams."
Last week, scammers began targeting FPL customers with similar email bills from other legitimate utilities, such as Pacific Gas & Electric and Atmos Energy. FPL customers should delete these emails immediately.
To authenticate an FPL email bill, verify the account number on the email bill with your actual account number. Customers can find their account number by looking at an old bill or by logging in to FPL.com. Also, FPL will never send emails that threaten or require immediate action to provide personal information. The company reminds its customers and others to:
- Ignore suspicious requests for personal information such as bank account numbers, user names and passwords, credit card numbers or Social Security numbers
- Delete all suspicious emails that require immediate action to verify or demand personal information
- Delete any emails from utilities with whom you're not a customer Additional tips to protect against scams can be found by visiting FPL.com/protect.
If anyone believes they have been victimized by this scam, FPL encourages them to report it online to the Financial Fraud Enforcement Task Force at stopfraud.gov.
Florida Power & Light Company is the largest rate-regulated electric utility in Florida and serves the third-largest number of customers of any electric utility in the United States.