Field Service Technician



We are seeking a Field Service Technician who will be required to perform both in shop and field service work.  Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.   

  • Interacts with all levels of people, both inside and outside the company.
  • Travel to customer sites to install, repair, and perform preventative maintenance to customer’s equipment to include flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, battery racks and power cables).
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
  •  Performs Preventative Maintenance inspections of customer’s batteries, chargers, battery handling equipment, and battery changing/charging area and records data.
  •  Replaces defective parts, reassembles battery, and fuses lead parts with gas torch.
  • Determines specific gravity of solution.
  • Waters, Washes, cleans, and neutralizes customer’s batteries at customer‘s location.
  • Installs equipment at customer's facility to ensure full functionality according to specifications.
  • Provides on-site technical assistance to help troubleshoot and repair equipment.
  • Maintains records of performance reports.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer. 
  • Occasionally download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordance with the customer’s operation.
  • Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000.
  • Other duties may be assigned.

To perform the Field Service Technician job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications 
•    A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience.
•    Basic knowledge of Microsoft Office and the Internet.
•    Basic mechanical aptitude.
•    Previous experience working with hand and power tools.
•    Previous customer service experience in field support. 
•    Able to read with comprehension and write documents (such as customer correspondences, memos and reports) in English.
•    Able to perform basic math and solve simple equations.
•    Must be able to work flexible hours and respond to after hour service calls when required. 
Driving Requirements
•    Able and willing to travel to customer sites.
•    Must have a valid driver’s license and a safe driving record with minimal traffic violations. 
•    Must be at least 21 years of age to drive a company vehicle. 
•    Able and willing to operate a forklift.
•    Able and willing to travel up to 75% of the time.
•    Able and willing to do overnight travel when required.


EnerSys at Electricity Forum


2366 Bernville Rd
Reading, Pennsylvania, United States, 19605

EnerSys is the industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing need for energy efficiency, reliability and sustainability.

Job Information

Date Posted


Job Type

Full Time

Career Level

Entry Level


Electrical Technician



Carrollton, Texas,
United States